Inside this activity
Read the order back before making the drink. Place the cup on a clean tray with a spoon and a napkin. At the end of the shift, clear the tables and count the unused cups. Take turns asking an open question and a follow-up. Summarize the answer without adding details the speaker did not give.
- Ask about an experience with menu.
- Ask about an experience with cup.
- Ask about an experience with table.
- Ask about an experience with order.
- Ask about an experience with receipt.
- Ask about an experience with milk.
- Ask about an experience with spoon.
- Ask about an experience with napkin.
