Inside this activity
The receptionist checks the reservation and explains the breakfast hours. We take the lift to our room and leave the bags by the desk. Write down the checkout time before unpacking. Name a problem, offer one change and explain who benefits. A partner asks one practical question before the next draw.
- Pitch one improvement for reception.
- Pitch one improvement for booking.
- Pitch one improvement for key.
- Pitch one improvement for lift.
- Pitch one improvement for room.
- Pitch one improvement for towel.
- Pitch one improvement for breakfast.
- Pitch one improvement for checkout.
